About Return / Exchange Service

Terms & Conditions 

- Size exchange 

・We accept exchanges even if the size of the product you purchased for yourself or the person who received the gift does not fit.

- For those who want to try different sizes

・There is no problem if you purchase 2 of the same item in different sizes assuming that you will return the item. Please return the one that doesn't fit.

 

EXCHANGE/RETURN Procedure

1.Return/exchange request
Please contact us via this inquiry form to let us know that you would like to request a return or exchange.

Recently, there have been cases where replies from our brand email address are filtered into the spam/junk folder and go unnoticed. If you have submitted an inquiry but have not received a reply, please check your spam/junk folder. We also kindly ask that you adjust your settings to allow emails from support@footokyo.jp.

2.Once
your request to return the item has been approved, please return the item prepaid at your local post office or distribution center.

3. Exchange/Refund
After inspecting the returned item, we will promptly ship the replacement item. 

If you wish to receive a refund, we will refund it according to the payment method used at the time of purchase. 

[BE SURE TO READ] CONDITIONS THAT ARE NOT ELIGIBLE FOR EXCHANGE

In the following cases, we may refuse to return or exchange an item. 

Please note.

- If more than 30 days have passed since the item arrived - Items that
have been worn (excluding cases where the item has been put through the sleeves once after the item arrives), repaired, washed, or cleaned
- Items that have been damaged, defaced, or lost Cases - Products
that have smells, stains or scratches from the customer
- Products (including boxes and accessories) returned to us in a significantly different condition than when they were delivered - Items
for which tags have been lost

Non-returnable items:
-Bath oil